Solving Communication Problems (StorageNet 6000, StorageTek
More Case Studies
More to come over time!
Turning a Disaster Into A Big WIn (Common Transactions, USBank)
#Research | #UX Design | #Problem Solving | #UX Architecture
While leading a team working to replace USBank’s ancient teller system, a vendor threw us a bad hop. We turned it into a triple play.
Impact: Salvaged multi-million dollar investment, designed market-ready system.
More about Common Transaction (Teller System) >
Fixing a Design Catastrophe (Circle The Customer, Ecolab)
#Problem Solving | #Engineering| #BigData
The director for Ecolab's new internal sales support application came to me and asked if I could take a look at her new $2 million data warehouse. “People have a hard time using it”
I did. And it turns out usability was the least of the problems.
Impact: Saved $2M+ investment. System drove millions/year in sales synergies.
More about Circle the Customer >
Fixing a Design Catastrophe (Circle The Customer, Ecolab)
Solving Communication Problems (StorageNet 6000, StorageTek
#UX Design | #Communication | #Collaboration
An engineering team had done a modern-day recreation of the parable of the Tower of Babel. It was my job to get things back on track. .
There was pizza.
Impact: Prevented multimillion dollar cost overrun on project with eight-figure investment.
More about StorageNet 6K >
#Problem Solving | #Engineering| #BigData
The director for Ecolab's new internal sales support application came to me and asked if I could take a look at her new $2 million data warehouse. “People have a hard time using it”
I did. And it turns out usability was the least of the problems.
Impact: Saved $2M+ investment. System drove millions/year in sales synergies.
More about Circle the Customer >
#UX Design | #Communication | #Collaboration
An engineering team had done a modern-day recreation of the parable of the Tower of Babel. It was my job to get things back on track. .
There was pizza.
Impact: Prevented multimillion dollar cost overrun on project with eight-figure investment.
More about StorageNet 6K >
Patch Settings Configuration
Once the content is selected and the deployment configured, the next step was to automate the process, so the network would keep itself patched.
Patch Settings Configuration is a complex area allowing users to configure patching for Mac, Linux and WIndows systems, using any combination of:
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Patch groups (as defined by a change management board)
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Severity (as defined by content)
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Risk scores (CVSS, VRR and eventually other scores)
Ring Deployment
Patching, done wrong, can be incredibly disruptive. Having a robust testing process is vital.
"Ring Deployment" allows users to test patches they same way any software is tested - starting with a small group of test devices and content, then rolling out to a group of "early adopters" for a fail-safe, and finally pushing the changes to the network at large.
