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Resume

Career Snapshot

I'm a UX Architect/Designer, specializing in revenue-critical data enterprise software in network security, healthcare and financial technology. I use research methods to find and solve user pain points, find opportunities to improve experiences, and lead teams designing seamless, intuitive products earning tens of millions.  I partner with Product and Engineering leadership to create a smooth, productive design, development and release process. I lead teams to unexpectedly amazing results.  I help UX accelerate product conception, design and development.  I mentor other designers to do the same.

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Highlights

Education / Certifications

Signature Achievements

  • Led design and architecture strategy for major security platform.

  • Designed (with a product manager and engineer) company’s signature product, currently earning eight figures/year in revenue.

  • Turned technical challenges into huge UX victory – several times.

  • Co-holder of four engineering and design patents and applications.

Key Competencies

  • UX Strategy

  • User Research

  • Collaborative design leadership

  • Large system information architecture and desig​

  • Cross-Functional Leadership across large platforms

  • User Research and Usability Testing

  • Prototyping and design communication

  • Agile/Lean UX

  • Quickly master widely divergent business domains

2019-2025

Ivanti

Led the design of Ivanti’s Gartner-recognized cloud-based enterprise patching and security solutions – Ivanti Patch for Neurons - from a plain whiteboard to a product earning $10M/year, yielding four engineering patents. 

  • Led the design of a Gartner-recognized cloud enterprise patching and security solution from concept to a product generating $10M+/year, securing four patents and driving significant revenue growth.

  • Led the design of Patch for Intune, a cloud plug-in for Microsoft Intune, which is the company's most efficient revenue earner.

  • Using research, drove the development of key features (real-time compliance reporting, ring deployment) absolutely critical to sales and revenue. 

  • Drove the strategic redesign of the cloud platform’s navigation structure.

  • Led a prize-winning Hackathon team that designed the concept for bringing patch functionality to mobile devices. 

  • Mentored a team of eight designers with varying skill levels, leading them to becoming the top-performing UX team in the organization.

  • Worked with design system team, contributing component concepts and carrying out exploratory and validating user research.

2017-2019

USBank

Led the design of a new teller system for USBank.

  • Overcame a vendor’s failure to deliver into an opportunity to design a user interaction improvement that reduced page-loads by 75%, and salvaged a project worth millions.

  • Using insights from user research, led team to revise a flawed initial design into a successful prototype that used the bank’s new technology to make tellers’ jobs easier.

  • Led team including a visual designer, front end designer, content strategist and researcher.

2017-2019

Logisticare

Designed call center system for nationwide non-emergency medical transportation provider. 

  • Using research-based process, designed SaaS-based system for national call centers.

  • System projected to save company $2 million in labor costs annually.

2017-2019

Anthem / Blue Cross

Designed broker portal, contributed to design of mobile app.

  • Took over a month-overdue project, got back on schedule within 30 days, restoring client confidence and bolstering team brand.

  • Simplified outdated broker system – making Anthem business more attractive for third-party brokers.

  • Used prior experience in healthcare to contribute complex functionality to mobile app.

1998-2015

Variety of companies

UX designer and architect for several companies (listed below).

  • Developed a five-year strategic plan for revamping Digikey.com, mentoring an extremely young team to successfully execute the plan, resulting in a successful update of an ancient sales portal and saving hundreds of thousands per year in customer service costs.

  • Led redesign/”design rescue” effort at Ecolab on a sales management support tool; praised as a "work of genius" by senior management, it saved a $2 million investment.

  • Designed advanced platform-management functionality for Digital River, a market-leading e-commerce platform, reducing customer search times 20%.

  • Designed user-centered systems across diverse industries, including storage network management, mortgage origination, and healthcare, as a prolific individual contributor and occasional sole UX resource, delivering solutions that improved operational efficiency.

Companies:

  • Black Knight Financial Services (UX Designer, 2013-1015)

  • DigiKey (UX Architect, 2012-2013)

  • Digital River (UX Designer, 2011-2012)

  • Deluxe Corp (UX Designer, 2010-2011)

  • Ecolab (UX Architect, 2006-2010)

  • United Healthgroup (Customer Experience Designer, 2004-2006)

  • Wells Fargo Home Mortgage (Information Architect, 2003-2004)

  • 3M (User Research Consultant, 2003)

  • Emerson (UX Business Analyst, 2002)

  • Marix Technologies (Human Factors Engineer, 2000-2002)

  • StorageTek (Human Factors Engineer, 1998-2000)

  • B.A., English (Minors in History, German) , Jamestown College, Jamestown ND

  • “Inspire” product development model, Silicon Valley Product Group

  • “Understanding Users”, Cooper Interactive

Get in Touch

651-855-8912

mitchell.p.berg@gmail.com

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